- Level of customer satisfaction;
- Effective and efficient reponse to customer needs;
- Total fulfilment of customer expectations;
- Increased loyalty among current and future customers;
- Focus on employee skills and motivations;
- Developing close relationships with our suppliers in order to endure continous improvement in the level of supplies and their competitiveness;
- Maximum reduction in internal costs;
- A stable relationship with all stakeholders, based on ethical principles of transparency, respect, confidentiality and commitment.