Terms of Use and Privacy admin
TERMS OF USE AND PRIVACY
Owner and Data Controller

RESOM GROUP
Owner’s contact e-mail: geral@resom.pt

You should read these Terms of Use and Privacy carefully before using the www.resom.pt website. These Terms of Use and Privacy can be accessed via the hyperlink in the footer of each page on our website. We advise you to print and keep a copy.
Use of the www.resom.pt website implies unreserved acceptance of these Terms of Use and Privacy, which include our Privacy Policy.
These Terms of Use and Privacy are in addition to the special conditions valid for each type of product or service offered on the site.

Utilisation

The user undertakes to:
(a) not to use the www.resom.pt website for illegal purposes or purposes that may jeopardise the rights of Grupo Resom or third parties and, in particular, not to use the site to distribute illegal or harmful information, or information that is considered unpleasant, discriminatory or offensive to Grupo Resom or third parties;
(b) not to disrupt access to the website www.resom.pt, Grupo Resom’s computer systems, alter the site, use it to transmit computer viruses, hacking, computer worms, etc., or commit illegal acts that could be classed as computer crimes;
(c) not infringe any patent, trademark, trade secret, copyright, database right or other intellectual property rights of any person or entity;
(d) not to assume the identity of any person or entity including, misrepresent or otherwise lie about your connection to a person or entity;
(e) comply with these general conditions of use.
If the user fails to fulfil these obligations, Grupo Resom reserves the right to immediately prohibit and block access to its website and network without the right to compensation.

Information on the website

Although Grupo Resom has made every effort to ensure that the information included on the website www.resom.pt is correct at the time of going live, Grupo Resom cannot be held responsible for any errors or omissions or any information that may be incomplete, incorrect or no longer up to date.

Intellectual property / Copyright and trade mark indication

Copyright and all property rights in the www.resom.pt website and all its content are reserved by Grupo Resom. Company names, trade marks and products or services displayed on the www.resom.pt website may be the registered trade marks of their respective owners.
The user is not granted any right or licence to use any trademarks and, accordingly, the user agrees not to alter, rent, lend, sell, distribute or create derivative works based on the content of the www.resom.pt website and/or the products and services made available on the www.resom.pt website, in whole or in part.


General

Any failure by Grupo Resom to exercise or enforce any right or provision of these Terms of Use and Privacy shall not constitute a waiver of such right or provision. If any provision of these Terms of Use and Privacy is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavour to enforce the parties’ intentions reflected in the provision, and the remaining provisions of the Terms of Use and Privacy remain in effect. The headings used in these Terms of Use and Privacy are for reference purposes only and have no legal or contractual effect.

Types of data collected

Among the types of Personal Data that the website www.resom.pt collects, by itself or through third parties, there are: e-mail, first name, last name, Usage Data, Cookie, telephone number, address, company name, country, city, billing address and various types of Data.
Full details of each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanatory texts displayed prior to the collection of Data.

Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using www.resom.pt .

Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using www.resom.pt .

Unless otherwise specified, all Data requested by www.resom.pt is mandatory and failure to provide this Data may make it impossible for www.resom.pt to provide its Services. In cases where www.resom.pt specifically states that some Data is not mandatory, users are free to stop communicating this Data without any consequences for the availability or functioning of the Service.
Users who have doubts about which Personal Data is mandatory are invited to contact the Owner.
Any use of cookies – or other tracking tools – by www.resom.pt or by the owners of third-party services used by www.resom.pt will be for the purpose of providing the Services requested by the User, in addition to the other purposes described in this document and in the Cookies Policy.

Users are responsible for any third party Personal Data obtained, published or shared through this Service ( www.resom.pt ) and confirm that they have the authorisation of such third parties to provide the Data to the Owner.

How and where the data is processed

Processing method

The Owner will take appropriate security measures to prevent unauthorised access, disclosure, alteration or destruction of the Data.
The Owner undertakes to implement appropriate physical, electronic and managerial processes to safeguard and help prevent unauthorised access to personal information and to preserve the security of the Data. These processes take into account the sensitivity of the information we collect, process and store and the current state of technology. The Owner follows generally accepted industry standards to protect personal information submitted, both during transmission and after receipt, including the use of electronic vaults and tokenisation services from external service providers. However, no method of transmission via the Internet or a mobile device or online storage method can be considered 100% secure. Therefore, while the Owner may use commercially accepted means to protect personal information, it cannot guarantee its absolute security and consequent use in a manner inconsistent with this Privacy Policy.

The Owner assumes no responsibility for information that is disclosed as a result of errors in transmission, unauthorised access by third parties or other causes beyond its direct control. The User is recommended to act responsibly insofar as they must also play an important role in protecting their information. The User should not share the username, password or other information considered sensitive about your account with anyone. If the Owner receives instructions with a username and password, they will always assume that these instructions have been changed previously.

The processing of the Data is carried out using computers and/or qualified IT tools, following organisational procedures and means strictly related to the purposes indicated. In addition to the Owner, in some cases the Data may be accessed by certain types of persons in charge, involved with the operation of www.resom.pt (administration, sales, marketing, legal administration) or external persons (such as third-party providers of technical services, hosting company, IT companies, communication agencies) appointed, where necessary, as Data Processors by the Owner. The updated list of these parties can be requested from the Owner at any time.

Legal basis for processing

The Owner may process the Personal Data relating to the User if one of the following hypotheses applies:

  • Users have given their consent for one or more specific purposes; Note: according to some legislations the Owner may be allowed to process Personal Data UNTIL the User objects to this action (“opt-out”), without having to rely on consent or any other legal bases to follow. This, however, does not apply where the processing of Personal Data is subject to European data protection legislation;
  • The provision of the Data is necessary for the fulfilment of a contract with the User and/or any pre-contractual obligations thereof;
  • The processing is necessary for the fulfilment of a legal obligation to which the Owner is subject;
  • The processing is related to a task carried out in the public interest or in the exercise of an official authorisation in which the Owner is vested;
  • The processing is necessary for the purposes of legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will willingly co-operate to clarify which legal basis applies to the processing, and in particular if the provision of Data is a mandatory requirement by law or contract, or a necessary requirement to enter into a contract.

Place

Data is processed at the headquarters of the Owners, and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve the transfer of User Data to a country other than their own. To find out more about where such transferred Data is processed, users can check the section containing details on the processing of Personal Data.
Users also have the right to be informed about the legal basis of Data transfers to countries outside the European Union or to any international organisations governed by public international law or formed by two or more countries, such as the UN, and about the security measures taken by the Owner to protect their Data.
If any such transfers occur, users can find out more by checking the relevant sections of this document or by asking the Owner using the information provided in the contact section.

Conservation period

Personal Data will be processed and stored for as long as necessary for the purposes for which it was collected.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be kept until such contract has been fully performed;
  • Personal Data collected for purposes related to the legitimate interests of the Owner will be kept for as long as necessary to fulfil such purposes. Users may obtain specific information on the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to keep Personal Data for a longer period of time whenever the User has given his/her authorisation for such processing, as long as such authorisation has not been withdrawn. In addition, the Owner may be obliged to keep Personal Data for a longer period of time on all occasions when it is obliged to do so for the fulfilment of a legal obligation, or in compliance with a warrant from an authority. As soon as the retention period expires, the Personal Data will be deleted. Thus, the right to access, the right to erasure, the right to correction and the right to data portability cannot be enforced after the expiry of the retention period.

The purposes of processing

User Data is collected to enable the Owner to provide its Services, as well as for the following purposes: Access to third party service accounts, Contacting the User, Viewing content from external platforms, Traffic optimisation and distribution, Tag management, Anti-spam protection, Re-marketing and behavioural targeting, Registration and authentication, Contact management and messaging, Interaction with live chat platforms, Interaction with social networks and external platforms, Interaction with data collection platforms and other third parties, Heat mapping and session recording, Payment processing, Data transfer outside the EU and Statistics.
Users may obtain additional detailed information on such purposes of processing and on the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Contacting the User

    Mailing list or newsletters ( www.resom.pt )
    By subscribing to the newsletter or marketing communications, the User’s e-mail address will be added to the contact list of those who may receive e-mail messages containing information of a commercial or promotional nature about www.resom.pt. Your e-mail address may also be added to this list as a result of subscribing to this service ( www.resom.pt ) or after making a purchase, with your consent.

    Personal data collected: e-mail address and full name.

  • Contact form ( www.resom.pt )

    By filling in the contact form with their Data, users authorise www.resom.pt to use these details to respond to requests for information, quotations or any other type of request as indicated by the title of the form.
    Personal Data collected: e-mail, full name and telephone number.

  • Job applicants ( www.resom.pt )
    If the User’s information is submitted via the www.resom.pt Service at the time of an application for a position in the institution, the information will be used to consider that application. The Owner may retain such information indefinitely. This information may be shared with other companies to assess your qualifications for the position in question or other available positions, as well as third-party operators contracted to collect, maintain and analyse job application submissions.

  • Statistics
    The services contained in this section enable the Owner to monitor and analyse web traffic and may be used to track User behaviour.

    Google Analytics (Google Inc.)
    Google Analytics is an Internet analysis service provided by Google Inc. (“Google”). Google uses the data collected to track and analyse the use of this service ( www.resom.pt ) to prepare reports on activities and share them with other Google services.
    Google may use the data collected to contextualise and personalise the ads of its own advertising network.
    Personal Data collected: Cookie and Usage Data.
    Place of processing: USA – Privacy Policy – Opt Out. Privacy Shield Participant.

  • Tag management

    This type of service helps the Owner to manage the tags or scripts required by www.resom.pt in a centralised way. As a result, User Data flows through these services and there is the possibility of retaining this Data.

    Google Tag Manager (Google LLC)

    Google Tag Manager is a management service provided by Google LLC.
    Personal Data collected: Cookie and Usage Data.
    Place of processing: USA – Privacy Policy. Privacy Shield participant.

    Interaction with social networks and external platforms

This type of service allows interaction with social networks or other external platforms, directly from the pages of this service ( www.resom.pt ). The interaction and information obtained by www.resom.pt is always subject to the User’s privacy settings on each social network. If a service that allows interaction with social networks is installed, it may collect traffic data for the pages where the service is installed, even when users are not using them.
ShareThis (Sharethis Inc.)
ShareThis is a service provided by ShareThis Inc. which displays a widget that allows interaction with social networks and external platforms, as well as sharing the content of www.resom.pt .
Depending on the configuration, this service may display widgets belonging to third parties, such as social network managers where interactions are shared. In this case, the third parties providing the widget will also be informed about the interactions and Usage Data on the pages where this service is installed.
Personal Data collected: Cookie and Usage Data.
Place of processing: USA – Privacy Policy.

    • Anti-spam protection

      This type of service analyzes the traffic of this service (www.resom.pt), potentially containing users’ Personal Data, with the aim of filtering parts of the traffic, messages and content that are recognized as SPAM.
      Google reCAPTCHA (Google Inc.)
      Google reCAPTCHA is a SPAM protection service provided by Google Inc.
      Use of reCAPTCHA is subject to Google’s privacy policy and terms of use.
      Personal Data collected: Cookies and Usage Data.
      Place of processing: USA – Privacy Policy. Privacy Shield Participant.

      Data transfer outside the EU

      The Owner is authorized to transfer Personal Data collected within the EU to third countries (i.e. any country that is not part of the EU) only in accordance with a specific legal basis. Any such transfers of Data will be based on one of the legal bases described below. Users may question the Owner to find out which legal basis applies to which specific service.

      Data transfer abroad based on authorization ( www.resom.pt )
      If this is the legal basis, the Personal Data of the users will be transferred from the EU to third countries only if the User has explicitly authorized the transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards.
      In such cases, the Owner will inform the users correctly and obtain their explicit consent through the www.resom.pt Service.
      Personal Data collected: various types of Data.

View content from external platforms
This type of services allows the User to view and interact with content hosted on external platforms, directly from the pages of this service (www.resom.pt) and to interact with it. If this type of service is installed, it may collect web traffic data for the pages where the service is installed, even when users are not using it.

Google Fonts (Google Inc.)
Google Fonts is a typeface visualization service provided by Google Inc. that allows www.resom.pt to incorporate content of this type into its pages.
Personal Data collected: Usage Data and various types of Data as specified in the service’s privacy policy.
Place of processing: USA – Privacy Policy. Privacy Shield Participant.
Google Maps widget (Google Inc.)
Google Maps is a map visualization service provided by Google Inc. that allows www.resom.pt to embed content of this type on its pages.
Personal Data collected: Cookies and Usage Data.
Place of processing: USA – Privacy Policy. Privacy Shield Participant.

User rights

Users may exercise certain rights with respect to their Data processed by the Owner.

In particular, users have the rights to do the following:

  • Withdraw your consent at any time. Users have the right to withdraw their consent in cases where they have given their prior consent to the processing of their Personal Data.
  • Object to the processing of your Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than their consent. Additional details are provided in the specific section below.
  • Access your Data. Users have the right to know whether their Data is being processed by the Owner, to obtain disclosures about certain aspects of its processing and to obtain a copy of the Data being processed.
  • Check and request rectification. Users have the right to verify the accuracy of their Data and request that it be updated or corrected.
    Restrict the processing of your Data. Users have the right, under certain circumstances, to restrict the processing of their Data for any purpose other than storing it.
  • Have your Personal Data erased or otherwise removed. Users have the right, under certain circumstances, to demand the deletion of their Personal Data from the Owner.
  • Receive your Data and have it transferred to another controller. Users have the right to receive their Data in a structured format, commonly used and capable of being read by machines and, if technically feasible, to have it transmitted to another controller without any hindrance. This determination applies subject to the Data being processed by automated means and that the processing is based on the User’s consent, on a contract to which the User is one of the parties, or on pre-contractual obligations of the same agreement.
    Register a complaint. Users have the right to lodge a complaint with their competent Data Protection Authority.
Details about the right to object to processing

In cases where Personal Data is processed for a public interest, in the exercise of an official authorization, in which the Owner is vested, or for the purposes of the legitimate interests pursued by the Owner, users may object to such processing by providing a reason related to your situation, in particular to justify the objection.
Users should know, however, that if their Personal Data is processed for direct marketing purposes, they may object to such processing at any time, without providing any justification.
Users can consult the respective sections of this document.

How to exercise these rights
Any requests to exercise user rights can be directed to the Owner using the contact details provided in this document. These requests can be exercised at no cost and will be responded to by the Owner as quickly as possible and in all cases within a period of less than one month.

Cookies Policy

Cookies consist of portions of code installed in the browser, which help the Owner to provide the Service in accordance with the objectives described. Some of the purposes for which Cookies are installed may also require user consent.
In cases where the installation of Cookies is based on consent, such consent may be freely withdrawn at any time by following the instructions provided in this document.

Technical cookies and Cookies that serve aggregate statistical purposes

  • Activity strictly necessary for the functioning of the Service
    www.resom.pt uses Cookies to save the user session and perform other activities that are strictly necessary for the operation of  www.resom.pt, for example, those relating to traffic distribution.

  • Activity regarding recording preferences, optimization and statistics www.resom.pt uses Cookies to save browsing preferences and optimize the user’s browsing experience. These Cookies include, for example, those used to set language and currency preferences, or those for managing first-person statistics used directly by the Site Owner.

Other types of Cookies or third parties that install Cookies

Some of the services listed above collect statistics in an anonymous and aggregated form and may not require user consent or may be managed directly by the Owner – depending on how they are described – without the assistance of third parties.
If any services operated by third parties are listed among the tools below, they may be used to monitor the user’s browsing habits – in addition to the information exposed herein and without the Owner’s knowledge. Please refer to the privacy policy of the listed services for more detailed information.

How can the User provide or withdraw consent for the installation of Cookies?
In addition to what is set out in this document, the user can manage Cookies preferences directly from their own browser, and prevent – for example – third parties from installing Cookies.

Through browser preferences, it is also possible to delete Cookies installed in the past, including Cookies that may have saved the initial consent to the installation of Cookies by this website. Users can find information on how to manage Cookies in their most frequently used browsers at the following address: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.
In relation to Cookies installed by third parties, users can manage their preferences and withdraw their consent by clicking on the removal link – if provided – or by contacting the third party.

Notwithstanding the foregoing, the Owner informs that users may follow the instructions provided in the following linked initiatives of the EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance(US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow users to select their tracking preferences for most advertising tools. The Owner recommends that users use these resources in addition to the information provided in this document.

Additional information about Data collection and processing
Legal action

Users’ Personal Data may be used for legal purposes by the Owner, in court or in the stages leading to possible legal action arising from misuse of this Service (www.resom.pt) or related Services.
User declares to be aware that the Owner may be obliged to reveal Personal Data upon request from government authorities duly authorized for this purpose.

What happens if I don't reveal my personal data

Except as provided in the following point 4.2, the personal data that we ask you to provide us, including email address, address, telephone number, are necessary for the processing of your order and for the purchase of products on this website, in order to carry out obligations arising from applicable laws and regulations or to provide other services provided on this website and requested by you.
Refusal to provide us with some personal data may prevent us from processing your request for the purchase of products or the provision of other services on this website, such as Customer Support.
Failure to provide your personal data may justify our refusal to process your order for the purchase of products on this website or for the provision of services.
Disclosure of your personal data beyond what is necessary to comply with legal or contractual parameters or to provide the services requested by you is optional and has no effect on the use of this website or its services and purchase of products.
We will inform you whether your personal data is mandatory or optional, marking with an asterisk (*) the information that is mandatory to fill out. Failure to fill in optional data will not result in any penalty.
Disclosure of sensitive data is never requested and is prohibited.

Additional information about the User's Personal Data

In addition to the information contained in this privacy policy, www.resom.pt may provide the User with additional and contextual information about specific services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, www.resom.pt and any third party services may collect files that record interaction with www.resom.pt (System Logs) or use other Personal Data (such as IP address) for this purpose.

Information not contained in this policy

More details about the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the top of this document.

How “Do Not Track Me” requests are handled

www.resom.pt does not support “Do Not Track Me” requests.
To determine whether any of the third-party services you use honor “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time, by communicating to its users on this page and possibly within this Service www.resom.pt and/or – to the extent technically and legally feasible – sending a notice to users through any contact information available to the Owner. It is highly recommended that this page be consulted several times in relation to the last modification described at the bottom.

If the changes affect the processing activities carried out based on the User’s consent, the Owner will collect new consent from the User, where required.

Definitions and legal references
Personal Data (or Data)

Any information that directly, indirectly or in connection with other information – including a personal identification number – allows the identification or identifiability of a natural person.

Usage Data

Information automatically collected through this www.resom.pt (or third-party services contracted through this www.resom.pt Service), which may include: IP addresses or domain names of computers used by users using www.resom.pt, the URI (Uniform Resource Identifier) addresses, the date and time of the request, the method used to submit the request to the server, the size of the file received in response, the numeric code that indicates the status of the responding server (positive result, error, etc.), the country of origin, the characteristics of the browser and operating system used by the User, the various time details per visit (e.g. the time spent on each page within the application) and details about the path followed within the application, with special reference to the sequence of pages visited and other parameters regarding the operating system of the device and/or the User’s IT environment.

User

The person using www.resom.pt who, unless otherwise specified, coincides with the Data Subject.

Data Holder

The natural person to whom the Personal Data refers.

Data Processor (or Data supervisor)

The natural or legal person, public administration, agency or other body that processes Personal Data on behalf of the Controller as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public administration, agency or other body that, alone or jointly with others, determines the purposes and means of processing Personal Data, including security measures relating to the operation and use of this Service (www.resom. pt ). The Data Controller, unless otherwise specified, is the Owner of this Service (www.resom.pt).

www.resom.pt (or this app)

The means by which the User’s Personal Data is collected and processed.

Service

The service provided by www.resom.pt as described in the relative terms (if available) and on this website/application.

European Union (or EU)

Unless otherwise specified, all references in this document to the European Union include all current member states of the European Union and the European Economic Area.

Cookie

Small units of data stored on the User’s device.

Legal information

This privacy statement was prepared based on the determinations of multiple legislations, including Arts. 13/14 of Regulation (EU) 2016/679 (GDPR – General Data Protection Regulation).
This privacy policy refers only to www.resom.pt, if not otherwise stated in this document.

Last updated: July 17, 2023